Act in this order
1. Report to your bank or society immediately
সঙ্গে সঙ্গে ব্যাংক বা সমিতিকে জানান
Call the 24x7 number printed on your card, passbook or the institution's own website and ask for the account or card to be blocked. Note the time and the complaint reference.
2. Report the cyber fraud to 1930
১৯৩০-এ সাইবার প্রতারণা জানান
The national cyber-crime financial fraud helpline works round the clock. Reporting within the first hours gives the best chance of the money being held.
3. File a written complaint online
অনলাইনে লিখিত অভিযোগ করুন
Register the case on the National Cyber Crime Reporting Portal and keep the acknowledgement number safely.
4. Preserve every piece of evidence
সব প্রমাণ সংরক্ষণ করুন
Keep SMS alerts, screenshots, transaction IDs, caller numbers and email headers. Do not delete anything, even if it looks unimportant.
5. Escalate if the institution does not resolve it
সমাধান না হলে উচ্চতর স্তরে যান
Use the institution's grievance-redress channel first, then the regulator's complaint mechanism if the reply is unsatisfactory or delayed.
Official helplines & portals
Cyber Crime Financial Fraud Helpline
সাইবার আর্থিক প্রতারণা হেল্পলাইন
National helpline for reporting online financial fraud, available 24x7.
Call 1930National Cyber Crime Reporting Portal
জাতীয় সাইবার ক্রাইম রিপোর্টিং পোর্টাল
Government of India portal to file and track a cyber-crime complaint.
cybercrime.gov.inEmergency Response Support System
সমন্বিত জরুরি নম্বর
All-India emergency number for police, fire and medical response.
Call 112RBI Complaint Management System
আরবিআই অভিযোগ ব্যবস্থা
Reserve Bank of India's portal to lodge a complaint against a regulated entity after the entity's own redress process.
cms.rbi.org.inRBI public awareness missed-call service
আরবিআই সচেতনতা সেবা
Give a missed call to hear the Reserve Bank's public awareness messages.
Call 14440National Consumer Helpline
জাতীয় ক্রেতা সুরক্ষা হেল্পলাইন
Consumer grievance guidance, including financial services complaints.
Call 1915Sanchar Saathi (telecom fraud)
সঞ্চার সাথী
Report fraudulent calls and messages and check connections issued in your name.
sancharsaathi.gov.in
Read ArthaPath on cyber safety
Open Cyber SafetyHelpline numbers and portal addresses shown here are publicly published by the Government of India and the Reserve Bank of India. ArthaPath is not a bank, regulator or law enforcement agency and cannot recover money on your behalf.